Terms and conditions

Last updated: 13 November 2026

These terms apply when you buy from paruneli.com. PARUNELI is a trading name of LE TOURNEUR TRADING LTD, a company registered in England and Wales. Every price is for one single earring unless the product is an Odd Box. You can cancel within 14 days, except for pierced earrings taken out of their sealed pouch. Faulty goods are covered by your legal rights, and nothing in these terms takes away the protection you have under the law of the country where you live.

1. Who we are

PARUNELI is a trading name of LE TOURNEUR TRADING LTD, a company registered in England and Wales. Our company number, registered office and other details are on our Legal Information page. You can contact us by email at support@paruneli.com or by phone on +44 7907 841474.

2. These terms

These terms apply to orders placed on paruneli.com for delivery to the countries listed on our Shipping & Delivery page. Our shop is for consumers buying for their own use. Please read these terms before you order. You can save or print this page. The contract is in English. When you place an order, we store the order details and email them to you. You can also see them in your account if you have one.

3. Our products and single-earring pricing

We sell earrings individually, not in pairs. Every price on our website is for one single earring, unless the product is an Odd Box. An Odd Box is a set of 3 or 5 different earrings, and its price covers every piece in the set, as stated on its product page. If you want to wear two of the same earring, add a quantity of two to your basket.

Each product page lists the piece’s materials, its dimensions and weight, and where it is designed to be worn. Helix and tragus pieces are for fully healed piercings only, not for new piercings. Ear cuffs do not need a piercing. Colours and finishes can look slightly different on different screens. Freshwater cultured pearls are natural materials, so each pearl varies slightly in shape, size, colour and lustre.

4. Placing an order and when the contract is made

You can check and correct your details at every step of checkout until you press “Place order and pay”. Pressing that button is an offer to buy, and it means you must pay. We then email you to confirm we have received your order. This is not yet acceptance. The contract between you and us is formed when we email you to confirm that your order has been dispatched. If we cannot accept your order, for example because an item is out of stock or there is an obvious pricing error, we will tell you and refund you in full straight away.

5. Prices and currencies

Prices are shown in the currency for your location: GBP, EUR, DKK, SEK, NOK, PLN, USD or CAD. Your order is charged in the currency shown at checkout. If that is not your card’s currency, your card issuer or payment provider may charge a conversion fee.

For UK delivery addresses, the price shown is the total price for the goods, including any VAT that applies. For deliveries outside the UK, our prices do not include import VAT, customs duties or carrier fees that may be charged on delivery, unless checkout states that they are included. Our Shipping & Delivery page explains these charges. The delivery charge for your country is shown with product prices and in your order total before you pay.

6. Payment

We accept the payment methods shown at checkout, which may include card payments processed by Stripe and PayPal. Payment is taken securely by our payment providers when you place your order. We do not see or store your full card details. The charge will appear on your statement as PARUNELI.

7. Delivery

Delivery charges are set out on our Shipping & Delivery page, and the estimated delivery time for your address is shown at checkout. If we have not delivered within 30 days of the contract being made, or by any date we agreed with you, you may cancel and receive a full refund. The goods are our responsibility until they are delivered to you or to someone you have named. You own them once we have received full payment.

8. Your right to cancel

You may cancel within 14 days of receiving your goods without giving a reason. How to cancel, who pays the return postage and how we refund you are explained in our Returns & Refunds policy. You can cancel online using our withdrawal form.

9. Hygiene exception for pierced earrings

Each earring is supplied in its own sealed pouch. The right to cancel does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons, once they have been unsealed after delivery. We apply this to pierced earrings (studs, hoops, drops and climbers, including helix and tragus pieces) whose sealed pouch has been opened. It does not apply to ear cuffs, to pierced earrings still in their sealed pouch, or to items that are faulty or not as described.

10. If something is wrong with your order

We must provide goods that are of satisfactory quality, fit for purpose and as described. If you live in the UK, you have rights under the Consumer Rights Act 2015. If you live in the European Union, you have a legal guarantee of conformity of at least two years from delivery under your country’s law, including the 2-year reklamationsret in Denmark and the 3-year reklamationsrätt in Sweden. Customers in other countries have the rights given by their own law. Our Returns & Refunds policy explains how to tell us about a fault. We do not offer a separate commercial guarantee. Nothing in these terms affects your legal rights.

11. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, for breach of your legal rights as a consumer, and for defective products under product liability law. Our products are for private use. We are not liable for any loss of profit, loss of business or business interruption.

Please read the safety information on our Product Safety page and the advice on our Earring Care & Materials page before wearing our earrings.

12. Events outside our control

If something outside our reasonable control delays or prevents us from meeting our obligations, we will tell you as soon as possible and take steps to limit the effect. If there is a risk of substantial delay, you may cancel and we will refund you for any goods you have not received.

13. Your personal data

We use your personal data as set out in our Privacy Policy and Cookie Policy.

14. Complaints and dispute resolution

If you have a complaint, please email support@paruneli.com. We aim to reply within 2 working days. We are not a member of an alternative dispute resolution scheme. Information about consumer dispute resolution, including for customers in Germany and Denmark, is on our Legal Information page.

15. Governing law and courts

These terms are governed by the law of England and Wales. If you live in Scotland, you can also bring proceedings in the Scottish courts. If you live in another country, this choice of law does not deprive you of the protection given to you by the mandatory consumer laws of the country where you live, and you may bring proceedings in the courts of that country. The courts of England and Wales have non-exclusive jurisdiction.

16. Other important terms

We may update these terms from time to time. The version that applies to your order is the one shown on this page when you placed it. If a court finds part of these terms invalid, the rest will still apply. If we delay in enforcing these terms, we can still enforce them later. Only you and we have rights under this contract.