Shipping and delivery

Last updated: 13 November 2026

Each order has one flat delivery charge for the destination country. Your delivery charge, the delivery options for your address and the estimated delivery time are shown at checkout before you pay. For deliveries outside the United Kingdom, import VAT, duties and carrier fees may be payable when your parcel arrives, unless checkout states otherwise.

Where we deliver

• United Kingdom: England, Scotland and Wales.
• European Union: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Poland, Portugal, Spain and Sweden.
• Other countries: Norway, the United States and Canada (except Quebec).

We do not currently deliver to Northern Ireland, the Channel Islands, the Isle of Man, Gibraltar, BFPO addresses, Switzerland, Quebec, or any country not listed above. Checkout only accepts delivery addresses in countries we deliver to.

Delivery charges

The delivery charge is the same whatever the size of your order. It is shown with product prices, in your basket and in your order total before you pay.

Dispatch and delivery times

The estimated delivery time for your address is shown at checkout before you pay. Delivery times are estimates and are not guaranteed. We email you when your order has been dispatched, with tracking details. If something delays your order, we will tell you by email and you can choose to wait or cancel for a full refund.

If we have not agreed a delivery date with you, we will deliver your order within 30 days of the contract being made. If we do not, you can cancel and we will refund you in full.

We send parcels only to the delivery address entered at checkout. We cannot change or redirect a parcel once it has been dispatched, so please check your address before you place your order.

Import VAT, duties and fees

For UK delivery addresses, the prices and delivery charge shown at checkout are the total you pay.

Deliveries to any other country are imports into that country. Unless checkout states that they are included, import VAT, customs duties and the carrier’s clearance or handling fees are not included in our prices or delivery charges. They are charged by the carrier or customs authority, usually before or on delivery, and we cannot calculate them exactly in advance. As a guide:

• European Union: import VAT at your country’s rate, the temporary EU customs duty on low-value parcels (€3 for each type of item in a parcel worth €150 or less, from 1 July 2026 to 1 July 2028) or standard customs duty on parcels worth more, the EU customs handling fee, and any carrier fee.
• Norway: Norwegian VAT and any customs duty, plus the carrier’s clearance fee.
• United States: US customs duties and tariffs, which depend on the type of product and its country of origin, plus any carrier brokerage fee.
• Canada: GST or HST, any provincial sales tax, customs duty and any carrier brokerage fee.

If you refuse to pay import charges, the parcel will be sent back to us. When it arrives, we will treat this as cancellation of your order and refund you as explained in our Returns & Refunds policy. We may deduct the amount the carrier charges us to return it. We cannot refund import charges paid to a carrier or customs authority.

Late, lost or damaged parcels

If your parcel has not arrived within 5 working days after the end of the estimated delivery time, please email support@paruneli.com with your order number and we will look into it with the carrier. If the parcel is confirmed lost, we will send a replacement or give you a full refund, whichever you prefer.

Your order is our responsibility until it is delivered to you or to someone you have named. If it arrives damaged, please email us with your order number and a photo and we will put it right. This does not affect your legal rights.

Questions

Email support@paruneli.com or call +44 7907 841474. See also our Returns & Refunds policy and Terms & Conditions.