Questions and answers

Is the price for one earring or a pair?

For one. Every price on PARUNELI is for one single earring, unless the product is an Odd Box, where the price is for the whole box. If you want a matching pair, add the same single twice.

How do I know which piercing a piece suits?

Every product page shows a small ear map with the positions it suits, and lists the post thickness and length, the inner diameter of hoops and the weight. You can also browse by piercing from the menu or plan both ears on the ear desk.

Can I wear helix and tragus pieces in a new piercing?

No. Helix and tragus pieces are for fully healed piercings only. None of our earrings are for piercing or for new piercings.

Do the cuffs need a piercing?

No. Our ear cuffs slide onto the ear without a piercing.

What are the earrings made of?

316L stainless steel or 925 sterling silver posts and bases, 18K gold plating on gold pieces, cubic zirconia and freshwater cultured pearls, as listed on each product. See care and materials.

Which currency will I pay in?

Prices are shown in your local currency where we have one: pounds, euros, Danish, Swedish and Norwegian kroner, Polish złoty, US dollars or Canadian dollars. You can change the country and currency from the globe icon at the top. Your order is charged in the currency shown at checkout.

Where do you deliver and how much does it cost?

We deliver to Great Britain, much of the EU, Norway, the United States and Canada (except Quebec). Each order has one flat delivery charge for its destination. The full list and charges are on our shipping page.

Will I pay import charges?

Orders to UK addresses have nothing more to pay on delivery. Outside the UK, import VAT, duties and carrier fees may be payable when your parcel arrives, unless checkout states otherwise. See shipping and import charges.

Can I return an earring?

You can cancel within 14 days of delivery. Pierced earrings must still be in their sealed pouch: once the seal is opened they cannot be returned for hygiene reasons, unless they are faulty. Ear cuffs can be returned even if opened. Read the full returns policy or use the withdrawal form.

How do I contact you?

Email support@paruneli.com or call +44 7907 841474, Monday to Friday 9:00–17:00 UK time. Or use our contact form.